Packaging information

Whilst courier take every care when transporting parcels, it is important that the goods are packaged carefully with an adequate amount of shock absorbing material surrounding it for the journey (see suggested method of packing).
Suggested method of packing:

• Items especially those that are fragile should be placed in a corrugated (double wall), cardboard box.

• Allow a minimum of 10cm (4in) of suitable shock absorbent packing material around the item for shock absorbing padding as shown in the correct packaging photograph.

• Padding can be bubble wrap, polystyrene chips or similar. Avoid the use crushed paper it offers little impact strength

• The box should be securely sealed with packing tape.

• The unique reference number should be clearly displayed on the outer box.

• Ancillary parts, e.g. cables, unnecessary data CDs, manuals etc are not required unless specifically asked for.

• In the case of sending a item, the AC adapter and battery should be sent but should not be placed on top of the item so not to apply undue pressure on the lid causing the screen to crack.

Correct Packaging

(Shown without the top filling in place)

Incorrect Packaging 

Does & don’ts when sending your Package

• When sending electrical items, please include batteries if any and/or AC adapters in the box. Sometimes one of these items can have caused the problem you’re experiencing. Also, when including the AC adapter remember to place it at the side of the item as shown in the Correct Packaging photo; this will prevent possible pressure being applied to the lid/surface of the product causing major scratches or even cracks.

• Do not send the item bag, personal effects and unnecessary data disks not needed to affect the repair but do include and list any recovery CD's that came with your item if they are available.

• On the outside of the box clearly write the unique reference Number you received when booking.

• When you receive your item back, do not remove the warranty label attached to the underside.

• Please DO NOT ship using a FedEx or UPS provided Express Box, these DO NOT provide enough protection for your item.

• Avoid if possible the use of a box you need returned but if no alternative available PLEASE include a note specifying this, or you may not receive your original box back.

• If we receive a package that has been damaged during transport or on opening a package we find the contents damaged due to insufficient packing, we will inform you immediately for instruction of how to proceed. We will remedy minor problems at no expense, but please remember Couriers & insurance companies will not cover broken LCD panels, due to incorrect packaging. If badly packed, your insurance cover may be invalid.

• Once you have the item packed, please ring our offices and we will arrange its collection if needed. See Collection Service.

Unless you instruct us to take out optional insurance cover on your behalf (£3.50 up-to £1000) only basic cover of £50 is provided for loss or damage. Remember insurance cover is optional.

Insurance cover

If you are using our suggested courier collection service, please note the inclusive insurance cover is only £50 per parcel and only applicable if goods are packaged correctly. Clients with expensive items should seriously consider investing £3.50 which gives you up-to £1,000 insurance cover. This option is available to you whilst filling in the on line form or when phone booking your repair.
Please follow our suggested method of packing when sending your item as Couriers & insurance companies will not cover broken LCD panels, due to incorrect packaging. Please remember, If badly packed, your insurance cover may be invalid.
Collection Service
Our collection service is as its name suggests is organized by us on behalf of the client but accepts no responsibility for loss or damage whilst in the sole control of the courier. Your item is fully covered by insurance whilst in our physical possession.
To make the booking-in procedure easier, please adhere to the following:

• First, fill in the online booking form, and note unique reference number.

• If booking by phone the reference number will be given to you immediately. This reference number is all you need to quote for enquiries.

• For same day collections phone our sales team before 1.00pm.

• You will receive a phone confirming date of collection.

• Second, pack your item as described in the Packaging Information guidelines section.

Once we receive your item, we will insure that it is cared for properly and we will keep you aware of its repair progress. When sending laptops/PCs. passwords for BIOS, windows and hard drive should be conveyed by email or phone, without them we may not be able to proceed with the repair.
Our Delivery Options
In addition to arranging containers for abroad (lead time defers from one country to another, please call for more details), Global Returns also offers 3 convenient delivery options for nationwide deliverers.

1. 2-3 Standard Day Delivery: For orders weighing less than 10Kg and non urgent a nominal fee of £4.99 is charged. Products shipped via this service need to be ordered prior to 3:00 p.m. to be same day shipped and are normally delivered before 5:30 p.m. 2-3 days working day after dispatch.

2. Next Day Delivery: We offer next day service for an additional fee of £7.50 up to 10Kg for most of our products ordered prior to 3:00 p.m. delivery via overnight service and normally delivered by 3:00 p.m. local time next business day after dispatch. Overnight delivery is not available for overseas destination except N. Ireland, Scottish Islands and the Isle of Man and Weight.

3. 2-3 Day International Shipping: For an additional charge, we offer this expedited shipping option on products shipped to international locations (please call for charges). Products shipped prior to 3:00 p.m. and normally delivered by 5:30 p.m. local time two-three working days after shipment.

Failed Delivery/Collection

Please note, we have contracts with shipping companies/couriers who are amongst the best in the world, we cannot be held responsible for any failed collections. We are charged a fee of £25.00 by the courier for any booked collection where the client does not have his item ready packed or is not available when they arrive. This charge regrettably will be passed on to the client. See terms and conditions.

Signature is required for delivery: especially when shipments contain valuable equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign on your behalf including your place of work. Please note that we are not able to redirect the shipping address once a package has left our premises. Title and loss risk to all products passes to you on delivery.
Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the courier returns an undeliverable package to us, please contact us to make arrangements for reshipment.  Further re-delivery charges may apply.
Failed Delivery Attempts: Most of our couriers make at least 2 attempts to deliver a package. After three delivery attempts, the package will be returned to us. Further re-delivery charges may apply.