Company Policy

Prices Policy

The price of the goods you order will be as shown along with the description on our pricelist, email/quote or website at the time you placed your order.

Total Invoice

The total price invoiced will be charged in respect of the total quantity of Goods. Services may be charged per service provided or in hours or parts thereof if that is our stated method of calculation.
Global Returns endeavors to offer you competitive prices on current products and services. Your total order price will include the price of the product (on the day of shipping) plus any applicable VAT, shipping charges and insurance.

Price Increase
Global Returns should have the right to adjust its prices for any increase in the price of materials, parts, labour, and delivery charges if applicable, changes to original quote, special delivery schedules imposed after quotation, ordered quantities or any other costs of any kind arising for any reason after the date of the order. We soon as possible detailing the mis-priced goods and offering you the option of:

• Placing a new order at the correct price for those goods;

• Canceling the whole of your order; or

• Canceling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.

If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options above then

• If all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those goods; or

• If only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

For more information on pricing see the PRICING section of our Terms & Conditions

Method of Payment Policy
Currently we accepts Cash, PayPal, cheques and bank transfers (BACS), letter of credit (L/C) will be accepted subject to prior agreement depending on country of issue and/or value, we will be accepting all major Credit and Debit cards inc. Visa, MasterCard, American Express, Solo, electron etc in the near future.
PayPal
You may pay by PayPal. At the time your order is placed, Global Returns obtains a pre-approval from the company for the amount of the order. Billing occurs before your order ships.  Note: There might be a small surcharge on certain transactions depending on the type of goods purchased.
Please Note:
We are unable to accept cheques issued by banks outside of the UK.

For information about alternate payment options please review the cashier's cheque, bank transfer, and other payment options such as PayPal listed in the following sections.

Multiple Payment Tenders
You may use multiple payment tenders on anything sold by Global Returns, Split payment orders can be made subject to prior arrangements.

Cashier's Cheque
Global Returns accepts cashier's cheques as valid forms of payment. Personal or business cheques are also accepted but might need to clear first before delivery of product or service. If you wish to pay by cashier's cheque, please speak to one of the staff first by phoning 0121 448 8102. The cashier's cheque must be payable to Global Returns, and include your order number and/or a copy of your order.

Please mail your payment to:
Global Returns
Unit 15 IMEX Business Park
Flaxley Road, Stechford
Birmingham, B33 9AL

Global Returns must receive your payment within 7 calendar days or your order will be cancelled. Please allow 2 business days for order processing after Global Returns receives your payment.
Bank Transfer (BACS)
The Global Returns accepts bank transfers as a valid form of payment. If you would like to use a bank transfer to pay for your order, please follow these steps:

1. Contact the Global Returns team on 0121 448 8102 and place an order by phone.

2. Obtain the final total of your order including VAT and any applicable shipping charges from the sale representative.

3. Have your bank electronically transfer the total amount of your order.

4. Reference your order number with your payment and send to:

If your bank representative should have any questions, a Barclays Bank representative for Global Returns' account be more than happy to help.
Processing time varies among banking institutions and can be delayed. Please allow up-to 3 working days for the processing of your bank transfer.
Global Returns Credit Terms
Global Returns can offers payment through a credit terms up to 30days. To qualify for a Global Returns Credit Terms, you must be an established UK business (corporation, partnership, or organization) with at least one-year business history and have placed with us at least three orders within three months.
How to apply for a Global Returns Credit Terms

1. You can download a trade application or simply phone a sale or account representative who will be happy to fax, email or post a form to you on the same day.

2. After you fill in form and signing the terms agreement, you will need to send it back to the above address, it will be submitted to credit check agency, and your credit decision will be processed within few days.

3. On approval, your Global Returns Credit Terms will be sent to you.

4. Once the credit terms are accepted you will be given an account number. Customers who buys on credit will need to submit a purchase order to Global Returns on behalf of the business. Please allow 1 working day for the order to be processed.

5. If you do not arrange for outstanding debt to be paid on time, your credit account will be terminate and revert back to cleared funds.

Value Added Tax (VAT)
Global Returns purchases will charge 20% VAT in effect at the time your order is placed. If you phone in your order, the Global Returns sales representative will provide a total of your order including any applicable shipping charges and VAT at the time you place your order. You will be issued a VAT invoice which will be dispatched with goods or will be posted to your home/business address.
For more information on payment see the PAYMENT section of our Terms & Conditions.

Order Processing Policy
The dispatch date of your order is based first on cleared funds being available (unless shipping to clients with credit agreements), product availability, processing, and packing time but does not include transit time which is out of our control.
Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of PayPal payment and trade credit account orders. Orders placed on the weekend or on a holiday will begin payment processing the next working day.
Orders placed for in-stock items that are eligible for same-day shipping must be received and funds cleared before 3:00 p.m. Orders placed on the weekend or on a holiday will begin payment processing the next working day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the time you place your order. Once order is dispatched, it can be track for the most current availability information.
Our business days are Monday through Friday, excluding national and bank holidays.
Most of our products are shipped from our warehouse, however, some products are not available in stock and there might be shipped separately direct from our supplier.
Please review the Product Availability section for more information regarding order processing and product availability times.
For more information on ordering see the ORDERS section of our Terms & Conditions.

Product Availability & Delivery Policy
Order lead time is the length of time it will take us to validate an process your payment, assemble the right products and package your order.
Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.
Global Returns makes every effort to ship your product according to the estimated lead times provided by the Global Returns after cleared fund.  The estimated lead times are in working business days (Monday to Friday) excluding national and Bank holidays.  Lead times will begin the following working business day for orders placed and credit cleared after 3:00p.m.  Lead times quoted are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Global Returns will contact you via email and provide a revised shipping estimate.

We encourage you to contact our sales team on 0121 448 8102 to find out the status of your order.

Given the popularity of some products, Global Returns may restrict the number of such items that you may purchase.  Any product limit restrictions will be either posted on the Global Returns web site or by email.  This information is subject to change.

Global Returns endeavors to stay at the forefront of technological advancement. For this reason, Global Returns reserves the right to discontinue products without notice.
For more information on product availability and lead time see the DELIVERY section of our Terms & Conditions.

Warranty Policy
We offer warranty on all our products except for items sold as faulty, raw returns or sold-as-seen, this warranty will range from seven days to twelve months. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.

Manufacturer Warranty
Some branded/Third-party products* are sold "AS IS" by the Global Returns website, and are accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Global Returns as is, where is, and with all faults, and without express or implied warranties from Global Returns. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

*Note: Some products sold through this Web site  such as branded products, printers and monitors are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. Global Returns Limited Warranty does not apply to products that do not carry the Global Returns warranty sticker.
Non-Manufacturer Warranty Repairs

Every used or refurbished (grade A) products sold by Global Returns are normally tested by our supplier before it is put to sale. However, if a fault appears we endeavor to repair such units within 3 days following the day of receipt. However this is subject to parts availability and clear identification of the fault symptom. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non Warranty Repair" and charges will be applicable.

Software and Data Warranty
Global Returns does not warranty the installation and configuration of software either for warranty or Non Warranty equipments. Global Returns takes every care to protect your data whilst at our repair centre, but can not be liable for data loss or damage. Please ensure that you take all adequate measures by backing up your software before dispatching the equipment to us for repair.

Warranty Returns Claims

Many faults can be resolved without returning the actual product; therefore under no circumstances should you return products without first contacting us.
If you intend to return goods please acquire an RMA form first. All goods returned must have a completed copy of this form enclosed with them. You will be given an RMA number which should be visibly printed on the outer packaging.
Please note that we only offer a return to base warranty unless otherwise agreed by writing, it is up to you to return product to us for repair or replacement. We recommend insuring valuable items.  See Terms and Conditions for returning products that are DOA.
If we cannot carry out a cost effective repair we reserve the right to refund the purchase price of the product or provide a replacement of similar quality.  If no fault is found with a product we reserve the right to charge a no fault found fee to cover administration and labour costs, see note below.*
*Note: Should you wish to return an item for any reason other than a warranty claim, for example if you have ordered the wrong item, please note that we cannot refund postage or carriage charges and that we will charge a 20% re-stocking fee. Individuals who wish to return goods must notify us within 7 days of receipt of goods otherwise the same fees will apply.  Your refund will reflect this charge.  Goods must be returned unused in the condition they were supplied within 7 days of delivery; otherwise a higher re-stocking fee may apply.  This does not affect your statutory rights.
As an example if you order goods to the value of £100 and pay carriage of £7.50 and then return the item unused within 7 days because you no longer require it you will be refunded £80.
For more information on warranty see the WARRANTY section of our terms & Conditions.
Cancellation and right to change Policy

As a consumer customer, you have the right to cancel the order within 7 working days (this does not apply to trade customers who have no right to cancel unless otherwise agreed in writing). To exercise your right of cancellation, you must give written notice to us by hand, post or email, giving details of the goods ordered (reference number) and (where appropriate) their delivery. Notification by phone is not sufficient. When cancelling your order, you must quote your unique reference number given at time of purchase. If however your order has already been dispatched then normal terms for returning your purchase will apply see RETURN & REFUND CODNITIONS.
Except in the case of faulty or wrongly described goods, if you exercise your right of cancellation after the goods have been delivered to you and meet the description you requested, you will be responsible for returning the goods to us at your own cost and be charged a re-stocking fee. The goods must be returned to the address shown within the Returns on Line section of our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or wrongly described goods we shall, after receiving notification in accordance (see damaged goods under WARRANTY CONDITION), either collect the goods from you or ask you to return the goods to us in accordance with our Returns procedure (see RETURN & REFUND CONDTION).
If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order, amending the order and substituting unavailable items with alternative goods or supplying only the available goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods (see DELIVERY CONDITIONS). We will refund or re-credit you for any sum that has been paid by you in respect of the unavailable goods or cancelled order (if you have cancelled it).

You do not have the right to cancel the order if it is for product software where the seal has been broken by you, or for consumable goods which by their nature cannot be returned unless a fault is discovered which could not have been discovered other than by unsealing or fitting the goods.

You waive your right to cancel any order when requesting us to constructed, personalised or alter in any way as to alter its performance, standard specification or looks for certain products such as any IT equipment or parts.

Once we have notified you that we have accepted your cancellation, we will send you a notice confirming cancellation of the order within 21 days. We will refund or re-credit you within 30 days for any sum that has been paid by you for the goods (see PAYMENT CONDTION).
Return Policy
We strive to provide a top quality service to our clients. In the unusual event that a repair or supplied components fails, to either meet its designed purpose or function correctly you need to return the product. Please download acquire a copy of the RMA form and then contact our sales team by telephone or email for a Returns Material Authorization (RMA) number within 7 calendar days of the receipt of the faulty or DOA product. Repaired products may not be returned for refund or exchange under any circumstances unless DOA or the exact same fault still exists. If an item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Global Returns address within 7 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, disks and registration that were shipped with the product. A 20% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using Global Returns credit terms, you may be asked to provide payment for Global Returns to levy the 20% open box restocking fee.
Please note that Global Returns does not permit the return of or offer refunds for the following product (unless faulty)

1. Product that is custom configured to your specifications

2. Opened memory

3. Opened software*

4. Electronic software downloads 

5. Software Up to Date Program Products (SW upgrades)  

*You may return software after rejecting the licensing terms, provided the software is not installed on a product. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

• NOTE: Global Returns recommends that you (1) use a courier that offers shipment tracking for all returns and (2) either insure your package for safe return to Global Returns or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a courier that offers tracking and (2) do not insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that some courier services offer limited tracking capabilities and that there might be a 6-calendar-weeks waiting period before they will initiate a trace.

For more information on return policy see the RETURN & REFUND section of our terms & conditions.
Dead on Arrival (DOA) Policy: Product Failure Out of the Box

A branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Global Returns Care Technical Support on 0121 448 8102 within 7 calendar days of the invoice date. Global Returns Care Technical Support will determine whether the product is DOA and offer you the following options:

• Replacement:The same product that you ordered will be shipped to you at Global Returns’ expense. Global Returns Care Technical Support will put you in touch with a Global Returns Sales Representative to set up a replacement order and provide the procedure for returning the DOA product.
• Service:You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Global Returns Care Technical Support within 7 calendar days of the invoice date in order to receive a replacement unit.

Repair Policy

Reasonable attempts will be made to complete work within 2-3 working days however we cannot be held liable for any damages incurred as a result of any delay to the completion of work carried out.
Reasonable attempts will be made to find appropriate hardware drivers, however if you do not provide these in a useable condition we reserve the right to return the product with some or all of drivers missing.
If you delivered the product in person for repair, upon request we will demonstrate your product working on collection (assuming successful repairs). Once the product leaves our care with or without a demonstration it is deemed to be working and further charges will apply to returning products.

Delivery/Shipping Policy

There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities).

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage or costs incurred by you through reasonable or unavoidable delay in delivery. In cases where we are aware of impending delays we will inform you and give the option of cancelling your order at this point.

Any dates quoted by us for the delivery of the Goods or Services and performance of the Services are approximate only and shall not form part of the Contract. The Customer must acknowledge that in the performance expected of the Company no regard has been paid to any quoted delivery or performance dates.

All our delivery charges are either displayed on our website or available on request by email or phone via our sales team based on UK mainland only. Non-UK mainland and special deliveries such as Saturday delivery or early morning deliveries will incur a surcharge please see our delivery charges or contact our sales team for a quotation.

Orders placed after 3.00 pm on a working day will be processed the next working day and will be delivered as per the requested delivery option provided no additional securities checks are required and all stock items are available.

Next day deliveries must be processed before 2 PM that day, if not they will be dispatched the following day. This service cannot be guaranteed, however we will refund the difference between next day and the standard delivery fee if we fail to deliver this service.

Delivery of the goods shall be made to UK addresses only unless agreed otherwise, and must be signed for. The address will be that registered with your payment, unless you request otherwise and we agree to such a request (at our sole discretion). Once delivered to this address and a proof of delivery is obtained for that address, we cannot accept any liability for missing packages.
We will deliver to alternative addresses at your request but stress that if instructed to do so, you are agreeing that anyone situated at your alternative address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If goods arrive in a damaged or unsatisfactory condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" and then you must inform us within 24 hours of delivery. Failure to do so may affect any warranty claims that you make thereafter.

We at our discretion may deliver the Goods or Services by installments in any sequence. No default or failure by us in respect of any one or more installments shall vitiate the Contract in respect of the Goods or Services previously delivered or undelivered Goods or Services.

We may deliver to the Customer and the Customer shall accept in satisfaction of the Contract a lesser number than the number of Goods and Services ordered unless otherwise agreed. If we can not fulfill the whole order, we will refund the difference.

If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under our control) then without prejudice to any other right or remedy available to us , we may:
A -  store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
B -  sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any sum that has been paid by you for the goods. On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.

We must be notified within 48 hours of delivery if any part of your order is missing, damaged or incorrect. We will accept no responsibility after this time period.  If you notify us, we shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods, at our discretion. We cannot accept liability whatsoever for claims made after this 48-hour period has elapsed.

If delivery of the goods is delayed by us by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of goods, which are not delivered, will be refunded.

We shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

The goods are at your risk from the time of leaving our premises. Delivery and optional insurance is arranged on your behalf by Global Returns acting only as your agent. It is up you to instruct us as your agent to insure such goods in transit on your behalf.

Damaged/Faulty/Lost Policy

If the goods supplied to you are damaged in transit, you should notify us within 48 hours of receipt of the goods and return the goods to us in accordance with our returns policy (see RETURN & REFUND CONDTIONS).

Once we have verified the damage, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your warranty right (see WARRANTY CONDITION)

If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 7 working days of receipt of the goods and return the goods to us in accordance with our returns policy (see RETURN & REFUND CONDTIONS).

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us within 14 calendar days of the date you discovered or ought to have discovered the damage, defect or complaint.

Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your warranty right (see WARRANTY CONDITION).