GLOBAL RETURNS vision is to build good customer relationship by providing a one stop shop for our trade customers and enable us to monitor costs so as to keep our clients happy.

To maintain lines of communication with both suppliers and  customers.
To ensure on behalf of the suppliers with all national regulations
To sell only good products.
To always live up to our claims regarding quality of service in all our areas of expertise.
To keep customers informed of new stock that become available relevant to their need.
To only recommend vendors of branded products that meet UK specifications.

The customer should rightfully expect GLOBAL RETURNS to gain an in depth understanding of their requirement which would be the first step to providing the most appropriate cost-effective products. This will ensure the customer and GLOBAL RETURNS are in unison when jointly formulating the correct response to the known or perceived market needs

GLOBAL RETURNS always listen intently to the customer perception of the required product and strive to meet their requirements within the budget. GLOBAL RETURNS will always strive to provide quality assured equipment at a value to suit both suppliers and customers.

GLOBAL RETURNS is always striving to be a value-driven company ensuring the continuation of the following core values:

Integrity -
GLOBAL RETURNS must be fair, honest and transparent in all its dealings.

Relationship -
GLOBAL RETURNS build long term relationships with suppliers and customers, treating each relationship as a true partnership working towards a mutual goal. To achieve the perceived goal we show the workforce the same respect we ourselves would rightfully expect.

Excellence -
GLOBAL RETURNS must constantly achieve the highest standards in all aspects of the products and services we provide.

Teamwork -
Teamwork and dedicated professionalism is not only encouraged but insisted on at all levels throughout the company allowing GLOBAL RETURNS to achieve and/or exceed its goals.
GLOBAL RETURNS must work in unison with suppliers and customers in order to provide our clients with the best service possible based on tolerance and mutual cooperation.

Performance -
GLOBAL RETURNS staffs are committed to producing high quality results for all our clients. We do not only meet but we try to exceed the agreed contractual quality standards. We always recommend the implementation of new technology right from the start so that the effectiveness of the company’s performance is always continuously improved.

Responsibility -
GLOBAL RETURNS must continue to be responsible and sensitive especially to a countries cultural heritage, environmental standards and data protection act

Standards -
Customer satisfaction is our gaol and to achieve this, we employ series set of standards that meet our customer expectations. These standards provide a framework to help our client’s business improve its efficiency by providing the best-practice model for it to follow. To do this, we set up a system to improve the key processes we use to provide our client products and services - allowing them to concentrate on their core business.